Types Of Support

At Computer Solutions we continue to keep up with the newest technologies so you don't have to. With us in your corner you can just buy the latest cool gadget or software title knowing full well that help is available when you need it. Below we have listed the service options available.

  • Onsite Support
    This is our most popular support type. We simply come to your home, small office, or business fully prepared to solve your problem. During your call to us we will gather as much information as possible, advise you of your choices, and setup a time that is convenient for you.
  • Remote Support
    This type of support call requires that you have special software installed by us on your computer. We do this on our first service call to your home or business. With this software installed you can simply call us and we will be able to control your computer from our location saving you money on an onsite call.
  • Phone Support
    Most small problems and some large ones can be solved over the phone, this depends on how computer savvy you are and often requires you to carry out advanced instructions. Not to fear we will work this out and never force you to do something your not comfortable with.
  • Repair Depot
    Of course there are times when it will be impractical for us to repair at your home or business. This mainly happens when there is a large software install that could take hours. In this case we will pick up, repair, return, and setup your computer in its original position.
  • Web Site Support Ticket
    As a returning customer you have the option to leave a trouble ticket on our web site that we can read then get back to you with answers for you to fix a problem by yourself.
  • On The Web Site
    Of course you can read the articles and tutorials on this web site for answers to some of your most common questions. Search the knowledge base of questions, read the frequently asked questions or submit your own.
 

Getting Started

Russian River Computer Repair

Computer Repair Now

If your like most of our customers you just want to make a phone call and get things started. 707-236-2548 Once you make that call we will get back to you in a timely fashion, we will try to give you answers right there as to whether it will take a house call, the price, and the complexity. A surprising number of questions can be serviced right over the phone.
Call the Russian Rivers most trusted computer repair technicians.

Next Steps

Take The Next Step Call 707-236-2548 Now!

We Come To You!

If this is your first call to us we will come to you to repair your computer. Once a customer we can do many things right over the phone. The reason is simple, we inventory your system and install remote support software on it. Then when you call in the future we can talk with confidence that we understand what we are working with.

Problems Solved

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What's your Problem?

Virus messing up your desktop, computer running slowly, internet connection not performing properly, printer creating a big black line on your documents, unexpected rebooting, email not getting through? These are just a fraction of things we solve every day. Don't be afraid to call us when you have problems like these, we will solve them! 707-236-2548

Continuing Support

Get Your Support On! 707-236-2548

Remote - Ticket - Phone - Web

Don't forget! After our first visit to you we will be armed with many support options. We will have installed the remote support software that allows us to control your computer from ours. We will be able to discuss your hardware and software with confidence because we will have taken an inventory of what you use. You will be able to write a support ticket anytime on our web site and get answers quick, and you will always be able to use the web site to help you out.

Use The Site

Use The Site It's Free To All!

Web Resources Just For You

We encourage you and your friends to use the web site. Soon we will have forums where you can read and post questions, you will be able to interact with other members directly. Use the knowledge base and frequently asked questions to find answers to common questions already asked. Upload and download files that can help and much more.

Bookmark us in you favorites and return often, it's yours to use.

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